제품 보증 청구
If you are experiencing problems with your system, please contact the MimofPet support team by filling out the form below. Our technical support is available Monday through Friday, 9:00pm to 6:00am EST (excluding holidays).
To help us process your warranty request more efficiently, you may upload a file (image or video) up to 20MB in size to help us troubleshoot the problem and provide an appropriate solution.
Please note that the manufacturer’s warranty does not apply to the following: misuse, improper maintenance, lost or stolen equipment, and damage caused by pets.
If there is a defective part with a serial number that corresponds to a date of manufacture that is outside of the two-year warranty period, MimofPet will provide a replacement part at a discounted price for retail customers. Please note that the serial number represents the date the unit was manufactured, not the date you purchased it. We will evaluate warranty coverage based on the date of manufacture of the device.
